1. Refund Eligibility
- 🔹 A full refund is available within 30 days of purchase if the product fails to perform as advertised.
- 🔹 Refund requests must include a brief reason so our team can review and improve product quality.
- 🔹 Refunds are processed back to the original payment method only.
- 🔹 Refunds appear typically within 5–7 business days, depending on bank/payment provider processing time.
2. Subscription Cancellation
- 🔹 Subscriptions renew automatically unless cancelled before the renewal date.
- 🔹 You may cancel anytime from Dashboard > Billing Settings.
- 🔹 Cancellation stops future charges but does not refund the current active subscription period.
- 🔹 Access to premium features will continue until the current billing cycle ends.
3. Non-Refundable Cases
- ❌ Change of mind after purchase
- ❌ Incorrect purchase due to user error without contacting support for clarification
- ❌ Refund requested after the 30-day eligibility period
- ❌ Accounts flagged for fraud, abuse or policy violations
4. Payment Issues & Chargebacks
- 🔹 If a payment fails, the system will retry automatically within 48 hours.
- 🔹 Initiating a chargeback without contacting support may result in account suspension until the dispute is resolved.
- 🔹 We strongly encourage resolving concerns directly through our support team for the fastest solution.
5. Requesting a Refund
To request a refund, please contact our support team with the following:
- ✔ Order ID / Invoice number
- ✔ Email used during purchase
- ✔ Reason for refund
📩 Email for refund requests: billing@cybershieldstore.com
Typical response time: 2–12 hours
6. Policy Updates
This policy may be updated periodically to comply with global consumer protection laws and software licensing standards.
Continued use of CyberShieldStore products after updates indicates agreement with the revised terms.